Refund and Return Policy

Return and Refund Policy

We offer a 30-day return policy, giving you ample time to request a return after receiving your item.

Eligibility for Return: To be eligible for a return, your item must be in the same condition you received it – unworn or unused, with tags, and in its original packaging. Ensure you have the receipt or proof of purchase.

Initiating a Return: Contact us at support@fideliahome.com to start a return. Returns should be sent to the following address: 312 West 2nd Street, Unit, Casper WY 82601-2244, United States. Upon acceptance of your return, we'll provide a return shipping label and instructions. Returns without prior authorization will not be accepted.

Damages and Issues: Inspect your order upon reception. Contact us immediately for defective, damaged, or incorrect items, and we'll assess the issue and make it right.

Non-Returnable Items: Certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. Contact us with questions about specific items. Sale items and gift cards are non-returnable.

Exchanges: For a quicker resolution, return the item and make a separate purchase for the desired item.

European Union 14-Day Cooling Off Period: If shipping to the European Union, you have a 14-day right to cancel or return your order without justification. The conditions mirror our general return policy.

Refunds: Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds will be processed within 7 business days to your original payment method. Allow additional time for your bank or credit card company to complete the refund. If more than 15 business days pass after approval, contact us at support@fideliahome.com. It takes exactly seven (7) days before a customer receives a refund.